As a first time car buyer I was nervous about venturing to a dealership on my own. From the start I had an extremely positive experience at Stratford Honda.
JR was beyond helpful, applied no pressure and cared most about educating me and helping me get into a car I was comfortable with and loved. From test drive to picking my perfect colour he was extremely knowledgeable and had none of the dreaded “car salesmen” attributes other than being very kind and open. He treated me like family instead of a customer, which was refreshing.
Once JR closed the deal, Irena helped me through the financing headache and made it painless. She went above and beyond to make sure I could get my car within my budget. She was quick to sort everything out, and was very pleasant in all our encounters.
It really was a one stop shop where all my expectations were exceeded and I drove away with a dream of a car.
Thank you all!
Heather Batson
Just started having service here for our new CRV. Excellent customer service!!! Dave was courteous and went above and beyond to accommodate my busy schedule. I couldn’t ask for better care. I will definitely continue to go to Stratford Honda for future service!!
Melanie Barker
John and Alan are great to deal with, very polite and easy to talk to. All of the Stratford Honda staff are very approachable. Top notch service!
Brad
Great service. The service team is amazing and always willing to help you! They can always squeeze you in for a day and are very helpful.
Beatriz Lima
Excellent sales and service. Highly recommended.
Brad Maddigan
Extremely impressed to put it short . Alan and Sally were so accommodating in helping me get into my 2019 Red touring Sedan in under a week after my write off for my crash was all settled. Sally was so helpful in streamlining all the information needed and explained my packages and options I wanted. Alan was always there for me and was always quick to get back to me with my questions and concerns. On delivery day of my " Red Rocket " Alan was so friendly and helpful with a big smile on his face, explaining how everything works to me ! I left feeling so well taken care of and like I was part of their family. Again thank you so much Alan and Sally !
Connor Poultney
Having reached my senior years I have purchased several vehicles over the years. I can say, without hesitation, that dealing with Stratford Honda is the best car buying experience I've ever had. Thank you Dave Reeves and Sally Bryant.
George Cleminshaw
Best overall customer service I have ever experienced in an automotive setting. And at 65 I have experienced a lot over the years. From the moment I first walked onto the Stratford Honda lot to purchase my vehicle right up to my most recent visit the only word I can think of to express my feeling is impressed.
Michael D
Thank you so much Alan we are so happy with Honda Civic 2018
ali ali
From our initial e-mail contact through to our final handshake at the close of the deal, John R and the team at Stratford Honda were completely on their game. We were warmly welcomed, and felt like our happiness with our purchase was genuinely at the top of their list. John's energy, and his excitement about the products he could offer was infectious, and made our experience 100% positive. We're very happy with our purchase, and very, very happy with our decision to deal with Stratford Honda.
Steve Slinn
This was the first time I've used Stratford Honda for service on my Oddessy, but it was exceptional! They've recently hired a new Service Manager named Dave Shantz, and that was a smart move. I had experience with Dave when he was in Kitchener and I was very happy with him when he was there, so it made sense for me to drive to Stratford. Although its a 35 minute drive for me, I'll never return to Honda Waterloo...
Paul Montague
Sally from Stratford honda helped me transfer my Odyssey lease with in 48hours. They were very accommodating and helpful. When we went in to sign the papers she had everything ready made everything easy, we just went in signed and we were out.
Sabbir Ahmed
Stratford Honda was the first dealership we went to for a price on a new Odyssey for our family. We then went around, doing some due diligence with other dealerships to get comparative pricing. What we found was that Stratford not only provided the most transparent deal and best price, but they also provided excellent service that exceeded our expectations. Alan Pfaff, John Rozic and Sally Bryant were all wonderful throughout the process. They made the sale easy, pressure-free and simple. Needless to say, we ended up back where we started the process, and we couldn’t be happier with how this dealership handled the deal. Having dealt with the service department before (for our other vehicle), we have been very happy with their service as well. Thanks to the whole team in Stratford for making this whole thing a pleasure. See you again soon.
Isaac Moore
Alan Pfaff was an absolute pleasure to deal with when I was seeking a quote.... straight forward, very responsive and offering a competitive price.
I didn't end up going with Stratford Honda as I bought a demo of a different model from another dealership (that Stratford Honda didn't have available). But I was particularly impressed by Alan's service. It seems others are too.
Mark Karjaluoto
Big thanks to Dave R and Sally for all their help in putting me in my new vehicle. A special thank you to Dave Reeves. I live and work in London and have a corporate discount with both Honda dealers in the city. They both had 'added' costs that Stratford did not . Dave was very open and helpful with dealing with me via email and phone !!! He was also more competitive when it came to my corporate discounts . I am looking forward to a long history with Stratford Honda!
Lee-Anne L
I live in Cambridge, but just leased my 2nd Honda Accord from Al @ Stratford Honda. I got his name from a friend of a friend, and Al didn't disappoint. Thanks for another great experience, Al. Looking forward to many more cars from Stratford Honda!!
Chris Lajeunesse
I first dealt with Stratford Honda and John Meyering in Nov 2016 for the purchase of my 2017 Accord Touring V6. Having owned many cars over the years I can honestly say that this purchase experience was among the best! They are extremely easy to deal with and price discussions are very straight forward and honest. The service department has been excellent with all work done correctly and always within the time estimates given when I arrive. Fast forward to this year and once again the dealership showed how excellent they are as my father took delivery of one of the first 2018 Accord 2.0 Touring editions to arrive. His experience has been identical to mine, which shows how consistent everyone at Stratford Honda is.
We both drive in from Guelph to deal here and it is well worth it!
Quinn Scott
I drove an hour to give my business to Rick at Stratford Honda. An honest straight talker.
Denise Hewitt
I must say they are very nice with customers and patient enough to answer so many questions i had. I test drove Honda Civic and they have been patient to answer my queries till i m very satisfied. Their service is good and prompt. Never had this smooth experience with any other auto dealer before.
sowmya reddy
Excellent sales and service. Highly recommended.
Brad Maddigan
I usually only get the time to write bad reviews but in this case Stratford Honda did an exceptional job. from the initial contact to the driving away a happy happy happy man.
Alan Pfaff responded to my email inquiry before business hours, Took care of my special requests, listened to what I had to say and did not try to up sale something that was ridiculous . All in all a very good sales person.
The business was clean and organized. Small lot but they use the space they have effectively.
Thank you
Clayton Lenz
Thanks John M. It was a no surprise experience which is a good thing , you were very informative and made it a smooth transaction , I know where I will be going for our next car, thanks.
Lynda Hillborg
Very nice and friendly staff. I live in Kitchener but I drive all the way to Stratford whenever I need a service for my car simply because they have very nice and polite staff (specially in the repair and service department).
Ehsan Masnavi
When I went to other car dealerships I found they were extremely pushy and just trying to make a sale by whatever means necessary, but that wasn't the case at Stratford Honda! Dave was very patient and helpful during my entire decision making process. I test drove the Honda Civic on June 3, but didn't make the purchase until the end of the June. Over the course of this month I emailed Dave several times to ask questions and each time he answered in a timely manner. Fantastic service from Dave, I would definitely recommend him and the team at Stratford Honda!
Michelle Maisonville
Just purchased a like new Honda Pilot from Stratford Honda. Allan was my salesmen. Love the car. Loved my experience at the dealership. Given a great price on the vehicle and a fair value on my trade in. My past experiences at other dealers was that you couldn't have both a good price and a fair trade in value. No high pressure tactics. No tough negotiations. No uncomfortable high pressure after sales tactics that add costs to the purchase (ie insurances, scotch guarding, vin etching, rust proofing). I will be back and will tell my friends. Make the drive, you'll be glad you did.
Shawn MacIntyre
Great dealership and great service! Transparent pricing and followed through on all the promises made to me. I would recommend this dealership to anyone, definitely worth a little extra drive for the personal service.
Wendy Raber
